1 day ago
After reading some constructive criticisms this morning about this table, the loud noise, bad service & line out the door. Maybe I’m opening Pandora’s box, but I’m sharing my response .... hoping to gain more knowledge on how we can do better. Our patrons are important to us & I never want them to feel anything but happy
That table is reserved for parties of 4 or more. Beth, and all of the staff know that is the only table where a family/party of 6-8 can sit. It might now make sense to the people standing waiting at the door for a table but in this industry it’s not uncommon to see empty tables and not be seated for this very reason. Unfortunately I had to make this change long ago to accommodate large groups. If you say there were only three sitting there, I’m thinking one or more had left?
The hostess being rude, I will address that with her personally.
The noise, yes I definitely agree, unfortunately when it is busy it is loud. I have researched how I can fix this with no luck.
The bad service, I do not like reading that people stopped coming because of that. It’s uncalled for & I am very sorry you had that experience.
The line out the door & being busy. I’m thankful, everyday for that. I’m on year 13 and many people do not understand how very difficult it is to grow a business. The first time we had a line out that door..... 7 years ago, someone rushed in the kitchen to announce to us there was a line!
I cried with excitement and accomplishment. Unfortunately with growth comes many growing pains. The line, typically you stand there about 15-20 mins. About the same time you wait when you go to any busy restaurant. Because we are a diner specializing in breakfast, most think it should be different than a busy chain restaurant. But it’s not & I wish we had a seating area but for now we don’t.
I appreciate everyone’s business, I’m truly sorry you’ve had bad experiences. I will continue to work hard on ways to improve B@Ts
Happy Sunday, no matter where you end up eating breakfast, do so with friends and family & support the small local guys. ... See MoreSee Less
7 days ago
Blueberries, Strawberries 🍓 Chocolate Chips & Whip
Oh My🤭😮🤤 ... See MoreSee Less